Job Description Overview 

We are seeking a dedicated, knowledgeable, and energetic Loan Officer to join our dynamic team. In this position, you will be responsible for taking thorough loan applications through all delivery channels including; phone, video, chat, text, online, and in-person. Cross-selling all credit union ancillary products and other services when in the members best interest; be thorough in documenting application notes to send to underwriting and be reviewed for a decision; and maintain safety and security of our members, our employees, and the credit union assets by adhering to regulations, policies, and procedures.

Responsibilities

• Exercises good judgment and decision-making skills using credit union policy and procedures and obtaining appropriate approval on items exceeding established authority.
• Interview loan applicants and provide information on loan products and alternative products that best meet the member’s needs. Request and review all required information and documentation to secure a loan.
• Assure the team safeguards member information while always maintaining total confidentiality, inside and outside of work.
• Remains current in laws and regulations and follows appropriate policies and procedures.
• Makes recommendations for improvement of security of member information, data, and physical environment.
• Demonstrates initiative by completing required items for personal and professional development.
• Enhances visibility within the community by supporting and participating in community events.
• Assists in and supports marketing efforts for the credit union.
• Assists with maintaining facility appearance.
• Completes special projects as assigned.
• Assist member in completing loan applications over the phone and/or electronically. Obtain and evaluate credit reports.
• Recommend and outline terms of loan. Inform prospective borrowers of loan commitments.
• Determine collateral needs and payment plans for members applying for loans.
• Notify applicant of loan decision. Correspond with members, applicants, and creditors to resolve questions regarding application information.
• Handle a variety of loans simultaneously while communicating with members in a timely manner.
• Train new consumer loan officers, and assist more junior consumer loan officers with questions, challenges, etc.
• Resolves member complaints, data conflicts, and ensures proper pipeline management of loans.

Qualifications

• Customer Service
• Demonstrated ability to promote sales growth.
• Meticulous professional characteristics.
• Strong written and verbal communication skills.
• Qualifies as MLO and complies with registration process for NMLS listing.

Job Type: Full-time

Pay: $23.50 - $24.00 per hour

Benefits:

• 401(k) with employer matching*
• Health Insurance*
• Life Insurance
• Dental insurance*
• Vision Insurance*
• Employee assistance program*
• Flexible spending account(s)*
• Health savings account*
• Paid time off*
• Parental Leave
• Tuition Reimbursement
• Volunteer Time Off

*Part-time employees are eligible for these benefits!

JOB CODE: 1000021